@carriew13 wrote:
Thank you. I can do all that, but I paid to have the return e-filed. And if the service wasn't provided, I will need a refund. I would love to talk to someone, but it appears that's not possible with TurboTax. I went to online help and when I requested to be connected via phone, the chat ended. I tried calling, but there was no option to speak to someone. I am unable to find an email contact anywhere. Do you know where I can go to request a refund for e-filing?
When you used the TurboTax online editions there are no e-file fees for either a federal or state tax return. The TurboTax account fees are for the use of the software to assist in completing your tax return. The fees are the same whether the tax return is e-filed or printed and mailed.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
Or -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or -
On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us
