Where did you buy it from? Does it say 2021 on it or 2020? You buy the same year program as the tax return so if it says 2021 it is for 2021 (not 2020 that was filed in 2021). Sometimes the year confuses people.
Call in and ask to be switched to the right one. Or get a refund and buy the current 2021 program here,
https://turbotax.intuit.com/personal-taxes/cd-download/
Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
