See if you can download the tax data file for 2020 Download .tax file
If you can download the .tax file then contact TurboTax support again. Tell them your situation where you can download the PDF of the 2019 return but the 2020 return will not download. See if they will push a 2020 TurboTax desktop installation file to your download account at no charge because of this issue.
If they will you can install the 2020 software and then open the 2020 tax data file with the TurboTax software. Once the tax return is opened then you can go to the File section of the program and save the tax return as a PDF.
