If you are asking about your CALIFORNIA state refund you have to ask CALIFORNIA if they got your CA 540 state tax return. Not the IRS. The IRS is for Federal. Did you get your federal refund?
Did you efile the state? Maybe you didn't finish filing it. Was your state return Accepted? When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.
When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say for state?
Contact California
https://www.ftb.ca.gov/help/index.html
