We have no connection to the Live Chat from the this forum, so I am not sure what the issue is with the IVR. However, here are a couple of other options available to speak with a TurboTax representative. What kind of discrepancies are you inquiring about? Did you receive an IRS notice regarding a change they made?
How do I contact TurboTax?
What is the TurboTax phone number?
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