Sorry to hear you wasted money purchasing a second CD/download. You cannot get around the IRS limit of 5 federal e-files by installing another download or CD. That limit is not imposed by TurboTax. it is a an IRS limit and you cannot get around it. If you have more than five federal returns to file, the extra ones have to be printed, signed and mailed.
If you purchased that software from TT, see if TT will refund you.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
