If you used Refund Processing, there may be a charge for this service, depending on your situation and which add-ons you choose. We'll display the fees, if any, when you get ready to file. Have you already reviewed your TurboTax fees? You can do that by following the TurboTax FAQ below:
How do I review my fees in TurboTax Online?
We cannot view your tax return in the forum but if you need further assistance please reach out to our TurboTax Customer Care Team so they can look into it further for you.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
