Unfortunately, we are not able to answer any questions about not receiving a refund advance in this forum. This is for TurboTax software support and questions about filing taxes only. You will need to contact Turbo Visa customer support at
(888) 285-4169 again.
Just to clarify, you have created your online account and the card is active?
Please click About the Refund Advance temporary card to learn more.
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