You are calling the IRS about your Illinois refund? The IRS only deals with your federal refund, so you are calling the wrong taxing authority. The state of IL deals with your IL tax return and IL refund.
Federal and state refunds come from completely separate entities, There is no rule as to which one will come first or how much time there will be between their arrivals.
STATE RETURN
Make sure your state return was accepted: https://turbotax.intuit.com/tax-tools/efile-status-lookup/
To track your state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
And....Illinois is not known for quick payment of tax refunds. You say your refund was just accepted on July 17--that has not even been three weeks. You may need to develop some patience. After all, you waited until mid-July to even file--so what's your hurry now?
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
