I have never heard of the IRS asking for a copy of the efiled return ... are you sure you were talking to the real IRS and not some scammers? Did the IRS mail you a notice for identity verification ? Did you successfully efile the return ? If so then TT has done the job you paid for and they cannot send anything more now. If the IRS wants something else you will need to figure out how to make it happen. Faxing can be done at several stores like Office depot or UPS ... check in your town if you don't have a family member or friend who can help you out.
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
Due to the pandemic and the stimulus payments being handled by the IRS, the IRS has delayed the processing of many tax returns.
See this IRS website for information - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
Once the IRS reopens their phone lines and the IRS employees are back on the job, then use this procedure to inquire about your federal tax refund -
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.
Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
