They don't usually give refunds for the Online version since you don't have to pay until you want to file or print.
Contact Customer Service
5am-9pm Pacific Time Monday -Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
