@Jroten44 The routing and account number is Green Dot bank that works with the TurboTax Debit Card. When you choose to get your Federal tax refund deposited to a Turbo Visa Debit Card, TurboTax works with Green Dot to get the right account info to the IRS (and/or the State) to make sure the money gets put on your card. As soon as the IRS approves your refund, the money gets electronically deposited to your card.
If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :
- Listen to the recording
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
- The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
- Press 2 for the option of " have not yet received your card".
- Next you will be prompted to enter your social security number, zip code, and birth date.
When will I receive my Turbo® Visa® Debit Card?
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