The following IRS page lists the items needed for identity verification: https://www.irs.gov/identity-theft-fraud-scams/identity-verification
TurboTax does not have any information beyond this. If you need further assistance with the process, you will need to speak directly with an IRS agent. However, at this time IRS live phone assistance is not available. When it becomes available again, go here for steps to reach a live IRS agent when you call.
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