If you choose to have your TurboTax fee taken from your refund, that refund will be handled by Santa Barbara Tax Products Group (SBTPG) A Greendot Bank Company, not TurboTax.
Here is information about getting help with your refund that is being handled by Santa Barbara Tax Products Group:
https://ttlc.intuit.com/community/refunds/help/who-provides-pay-with-my-refund/00/26410
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