What version did you buy? Basic does not come with a state download. And Deluxe comes 2 ways. Deluxe with a free state program and Deluxe without a state.
Or does it think you already used the free state for a different state?
Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
