Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and see if the tax tool icon appears.
Many printing problems can be resolved by installing the latest version of Adobe Reader. Test that your printer is working by trying to print from another program, such as Microsoft Word. Please click the TurboTax FAQ link, listed below, to learn more. https://ttlc.intuit.com/community/printing/help/troubleshoot-printing-issues/00/27086
If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.
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