You need to pay the fees with a credit card. Go back through the File tab and read the screens slowly and watch what you click on.
If you are in California you need to remove the Premium Service first. This might be for the Online version. For Desktop program go though the File tab again.
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
