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After you file
If you believe that TurboTax made a mistake on your taxes, please follow the directions listed below. Please click this TurboTax Help link How do I submit a claim under the TurboTax 100% Accurate Calculation Guarantee or 100% Accurate, Expert Approved Guarantee? to learn more.
Before you submit your claim, make sure that:
- You received an assessment notice regarding a tax return that shows the penalties and/or interests you owe.
- Your contact information is current.
- You filed an amended return after we fixed the error if we asked you to do so. (Don't worry about this part if you didn't receive these instructions from us).
- For the 100% Accurate Calculations Guarantee:
- You double-checked your entries and you believe you entered them correctly.
- If you used a CD/download version of TurboTax, you registered your software and your program is up-to-date
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‎February 6, 2020
8:38 AM