Try these steps to access your message:
- Clear your cache and cookies
- Log into your TurboTax account.
- Look for a notification stating that you have a message that you can click to view.
- Look for a red box in the upper right that says Expert Help and click.
- Look for your contact history and click, and it should show you your messages.
If these steps don't work, please reach out to Customer Service for further assistance here: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
https://ttlc.intuit.com/community/taxes/discussion/where-do-i-find-a-message-that-was-sent-by-the-ta...
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