You should receive an email from First Century Bank NA explaining why you weren’t eligible for the Refund Advance. If you did not receive it, you may want to check your spam folder.
Please see the below TurboTax FAQ for additional information on the Refund Advance Application Process:
https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557
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