The refund advance program is run through First Century Bank, a partner site, and they are responsible for determining if you qualify. They will send you an email if you don't qualify and explain why. If you have set up your online account and been accepted, waited the 48 hours, you should be able to access your money.
See the link below for more information.
https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557
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