This issue could occur if you have multiple Turbo Tax Accounts; you may check how many you possibly have using this link https://ttlc.intuit.com/community/account-management/help/how-many-turbotax-accounts-do-i-have/00/26...
Additionally, if you used the Turbo Tax Desktop software then the files would be on your computer's hard drive. The FAQ's below provide further detail.
https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-tax-file-in-windows/00/...
https://ttlc.intuit.com/community/tax-data-file/help/find-your-tax-data-file-in-mac/00/26206
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