Using the TurboTax online editions there is no e-file charge for a tax return. The TurboTax account fees are for the use of the software to assist in completing a tax return.
See this TurboTax support FAQ for completing a tax return originally started using the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...
You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.
Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.
Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery
If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"
If you paid for one of the TurboTax online editions of either Plus, Deluxe, Premier or Self-Employed then contact TurboTax support and they can push a 2018 installation file to your download account at no charge so that you can complete the 2018 tax return.
A 2018 tax return can only be printed and mailed, it cannot be e-filed.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
