Your return has not been sent. "Ready to mail" means you need to print and mail your return in. You have not e-filed. That is also the reason you are getting your return was not filed on the phone . You would need to print your return, sign it, then put it in the mail. How do I print and mail my return in TurboTax Online?
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online... ------------------------------ You can also e-file your return. How do I change from mail to e-file in TurboTax Online?
https://ttlc.intuit.com/community/e-file/help/how-do-i-change-from-mail-to-e-file-in-turbotax-online...
