Did you elect to pay your TurboTax Fee's out of your Federal Return? Once you transmit your return & the IRS receives it, the IRS is the one that handles your refund. If you had your TurboTax fees deducted from your refund then the IRS sends your refund to the bank that handles the transaction Santa Barbara Tax Products Group (not TurboTax) . The bank deducts your fees from your refund then deposits the remaining
amount in your bank, there could be a day delay for the process. If your bank
rejected the deposit from SBTPG bank then SBTPG will hold the refund until they verify your identity and mailing address. They are supposed to notify you by e-mail but you may need to contact
them, in case the email was lost, put in a spam filter, or never sent.
You may contact SBTPG, toll-free, at 1-877-908-7228 or go to their
secure website www.sbtpg.com if you need more information.
If you want to double check your Direct Deposit information please follow these steps:
Your direct deposit information will be at the bottom of your Form 1040.
To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf).
Form 1040 the information regarding your refund is on lines 75-77 and direct deposit is on line 76. a-d).
