After you file

I'm so frustrated. I efiled with jackson hewitt on 2/1. Am paying them $400 to do my taxes and provide "help" with the irs (haha).  Verified my ID on 3/1. Still never heard anything. Called a tax advocate on Monday. Found out there was another hold on my return, bc there is no income reported for me in 2018, despite my w-2. So I have faxed in my last 3 paystubs and my w-2 to my tax advocate, but she said it could still be a couple weeks.  This is crazy.