I accidentally downloaded the wrong year for prior...
chazpage
New Member

I accidentally downloaded the wrong year for prior year tax services. I needed 2015 but downloaded and paid for 2013. Can I get a refund for 2013 since I didn't use it?

I downloaded prior years 2013 and 2015 but 2013 was an accident. I paid for both and only needed 2015. Can I please get a refund?
This widget could not be displayed.
CathyD
New Member

After you file

You can get the 2015 download by contacting customer service. You paid for 2013 they will send 2015 for the charge you have already paid. 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.  

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.

This widget could not be displayed.
noID4u
New Member

After you file

Neither of the links to Customer Service in this answer work.

What is a good link?

This widget could not be displayed.
DoninGA
Level 15

After you file


@noID4u wrote:

Neither of the links to Customer Service in this answer work.

What is a good link?


Both of these TurboTax links are active -

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

And

https://support.turbotax.intuit.com/contact/

 

If you cannot access support using those links, close the TurboTax window.  Clear cache and cookies on your web browser.  Close the browser.  Re-open the browser and access the support links again.

If the problem persists, change your web browser to either Google Chrome, Mozilla Firefox or Windows Internet Explorer (Not Edge)

This widget could not be displayed.
Privacy Settings