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I accidentally downloaded the wrong year for prior year tax services. I needed 2015 but downloaded and paid for 2013. Can I get a refund for 2013 since I didn't use it?
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After you file
You can get the 2015 download by contacting customer service. You paid for 2013 they will send 2015 for the charge you have already paid.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact TurboTax customer service/support use their contact website during business hours.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
https://support.turbotax.intuit.com/contact/
Note: The Call option will not be available when TurboTax Support is closed.
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After you file
Neither of the links to Customer Service in this answer work.
What is a good link?
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After you file
@noID4u wrote:
Neither of the links to Customer Service in this answer work.
What is a good link?
Both of these TurboTax links are active -
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
And
https://support.turbotax.intuit.com/contact/
If you cannot access support using those links, close the TurboTax window. Clear cache and cookies on your web browser. Close the browser. Re-open the browser and access the support links again.
If the problem persists, change your web browser to either Google Chrome, Mozilla Firefox or Windows Internet Explorer (Not Edge)