How to access prior online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...
Maybe you are in the wrong account … many people have multiple TT accounts and forget how to access them. Log out of the account you are in now to use the account recovery tool.
Account recovery
https://myturbotax.intuit.com/account-recovery/
https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password
