Are you a TurboTax Advantage subscriber? If so, the 2019 CD's shipped back in November. You can check your order status here.
If you purchased your CD's from TurboTax.com, please see the below TurboTax FAQ:
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
If neither of these two options apply, please provide more detail as to where you purchased the TurboTax software.
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