@klkaylor wrote:
It is a desktop version
Intel Mac Big Sur 11.6
Turbo Tax premier - 2021 - updated yesterday via auto update upon opening
Sorry for the confusion
So given the best solution is to delete and reload the program - do you have techniques other that making a back up file of the data and then just dragging the program to the trash?
I searched the help file and as expected no great help on deleting the program
Rarely will deleting the application itself will solve the problem. Thee are many other files that must be deleted. When reinstalling be sure to get fresh download of the application.
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
To remove TurboTax from your computer, you'll need administrative rights.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
