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Get your taxes done using TurboTax
@Orfifelli635 You said it wants you to pay when you are trying to file.....that suggests that you accidentally used online software instead of using the CD/download you purchased from Amazon. You were supposed to download the software and enter your license code at the beginning of the process.....not at the end.
We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.
If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.