@ smmmc wrote:
I click through to "remove" and the page just reloads back with the charge there. I am losing my mind with this. I want to remove that service as I did not know it would be $44 to pay the $59 and $49 fees from refund. I cannot delete it even through performing every step as directed by intuit and the community for removing the Premium Services add on. Frustrating.
I'll assume you are using this method:
https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
One of the steps is to click on "remove" followed by a step "remove and pay by credit card." Are you not getting any change at all after the first "remove"?
If those steps are not working for you, do you have a different browser handy to see if it could be browser-related?
Or try this. Log out of TurboTax and empty your browser Internet cache. Close browser and reopen it. This time, open a private window (private browsing aka "incognito mode.") Then go to the TurboTax website and try to remove it again.
Here's how to reach TurboTax Support for assistance. You need to get it taken care of before proceeding since they are unlikely to refund it if you proceed to file without removing it.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
