@ lindajlchen wrote:
Strangely enough! I uninstalled the older version (Federal only) and installed the new version (with state returns) I bought from Amazon. I opened the saved file and continued to state (CA) return, the software asked me to pay $45 for the state return.
Any idea how to resolve this issue?
Are you using the Windows or Mac version?
First reboot your computer (restart) and make sure you have the latest updates.
Start a new blank "dummy" return without transferring in any info from a 2020 file. Enter minimal info such as "John Doe". Then try to download the state program into your software.. Does it still ask you to pay for it?
If the download of state went OK without being asked to pay, then save that file (you can delete it later), then try opening your actual return data file and see if the state program is working OK.
If it still asks you to pay, it's possible there is still some remnant of the previous installation that TurboTax is picking up. You can either phone TurboTax Support at that point (as mentioned below), or if you want to try another maneuver first, you can try a forceful uninstall/reinstall again, using whichever of these FAQs is for your operating system, which should hopefully allow for a more complete uninstall.
FAQ: Forceful uninstall for Windows version of TurboTax:
https://ttlc.intuit.com/community/installing/help/forcefully-uninstall-and-reinstall-turbotax/00/260...
NOTE: If you decide to do that, use the method there marked "Solution." Do not use the alternate method for download version there. Instead phone TurboTax Support if "Solution" did not work.
FAQ: Remove and reinstall TurboTax for Mac
https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/00/26050
Otherwise, if you don't want to do the forceful uninstall/reinstall, or if the problem persists, phone TurboTax Support and ask them for assistance. If they don't know how to solve it, ask them if they will just push the state download to you. That may be the quickest solution.
Support hours are 5AM-9PM Pacific (8AM-12AM Midnight Eastern), 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
