If you purchased from an authorized retailer, you can contact support.
Where can I obtain authentic TurboTax programs?
https://ttlc.intuit.com/community/choosing-a-product/help/where-can-i-buy-the-turbotax-software/00/2...
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
@lindajlchen
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
