If you are receiving a message that the license code has already been associated with an account, you will need to reach out to our TurboTax Customer Care Team for assistance. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the TurboTax FAQ below. We're open daily from 5:00 AM to 9:00 PM PT.
What is the TurboTax phone number?
You can also try following the instructions below to download the software:
Go to installturbotax.com.
Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
You will also find further instructions in this link: I bought the CD, but my computer doesn't have a CD drive
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