@peteraconnor wrote:
I got a lump sum payment in 2021 that covers the years 2021, 2020 and 2019. I entered that information into TurboTax and it calculated box 6b and entered a number based on the default method of calculating this value. However, I followed the instructions I got from the IRS website which said I could use an alternative method if that would reduce my taxes. I did that method and found that it did indeed reduce my taxes. However, I have no way to enter that data into TurboTax.
It is unclear to me why TurboTax did not use the alternate method of calculation. Please advise.
Contact TurboTax support for this issue.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
