@Jerome4491 What happened? Do you mean you purchased the CD/download and then instead of downloading and using it you used online software and paid again? When you buy the download you have to install it to your own hard drive. From then on you do not ever "log on" to a TT account. You just open the program from your own computer. Did you do that again for 2021?
If you did not enter your license code or download the software you are not using the desktop software you paid for.
If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
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