If you've already tried updating the software, you can reach out to support.
Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)
You can try to update manually, scroll down the article for those steps.
This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
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