We could have helped you try to efile. You could have tried entering 0 for the AGI. The IRS took a long time to process 2019 returns so the AGI didn't get entered in time.
You can ask for a refund,
Contact Customer Service
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https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
