We cannot see which version of the software you are in. You enter the license key at the time that you download the software. Did you accidentally use online software instead of downloading and using the desktop software? Did you "log on" to an account and prepare your return using the web-based software?
If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
