If you used the Refund Transfer process, you would need to reach out to SBTPG for more information on the status of your partial refund.
I do know that sometimes returns can have a refund offset and pay off delinquent debt, such as past-due child support, outstanding student loans, or unpaid state income tax. Not sure if that is the case in your situation.
You can also reach out to the IRS directly to check what's going on with your refund.
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