@EdSStebor What kind of computer are you trying to install it on? Windows or Mac? Here's several links that may help
If you have WIndows 10 and the CD won't load see
https://ttlc.intuit.com/community/bugs-and-error-messages/help/nothing-happens-when-i-insert-the-cd-...
Windows Troubleshooting Installation…..
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-installing-and-running-turbotax-...
How to install the Desktop CD/Download program with a License Code
How to install TurboTax CD/Download software with license code
If you are having trouble installing from a CD see
Install TurboTax from Your Hard Drive (Windows)
If you are having trouble installing the CD try copying the CD to a usb flash drive. See SteamTrains post here
https://ttlc.intuit.com/community/taxes/discussion/why-can-t-i-install-turbotax-on-my-laptop-via-dow...
