Cass0317
Intuit Alumni

Get your taxes done using TurboTax

Have you tried updating or changing your billing address? If not I would check with your financial institution to verify what address they have on file for you. The address information must match exactly what is at the bank.

Please also be sure you are not using prefilled information saved by the browser and it isn't copy/pasting the information. Clear the fields completely and then re-type the information.

 

If you continue to experience this issue, please reach out to our TurboTax Customer Care Team by clicking on the following link: What is the TurboTax phone number?

 

@Skip McK