@donnaforester5
1) IF your internet is connected thru a VPN, I could possibly see that it might have some problem, depending on the VPN service.
2) I've seen where people have 2-factor authentication on their account, and have to turn that off first in order to connect.
Otherwise....Customer Support is your only recourse (or entering your 1099-B, 1099-INT, 1099-DIV info manually)
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What is the TurboTax phone number? (intuit.com)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
