@melvillepjc5 wrote:
I would like to talk to a specialist versus chat if you cannot solve my problem I accidentally downloaded online turbo tax (premier) versus desktop premier) and when I entered my card information I did not know the total cost. After entering it it showed 39.0 for efiling state.
My question: I do not want the online version but the desktop that I have used for over 20 years. Sorry that I accidentally selected the wrong app. Can I download desktop and the money I paid be applied to the cost of desktop versus online. Please call me at [phone number removed] or give me a customer support specialist's number I may call
You will have to contact TurboTax support for this billing issue.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
