Try a computer reboot...sometimes a partially installed Windows update will block proper TTX operation.
Also try to make sure you have no other windows open, or other programs running at the same time as TTX. It "shouldn't" be an issue with well-written software, but who knows what resources may be tied up with other running programs that might create a conflict (somehow).
When I go into my SS entry point...I too, get a blank screen for a few seconds, then a rotating blue circle with a "Please Wait", and finally several seconds later (interminable time in computer speed) finally opens the entry point for SSA-1099 entry. Something appears to be hanging up whatever subroutine call is occurring in your case.....either that or you need to wait a lot longer before giving up?
________________________________
Customer Support telephone number:
What is the TurboTax phone number? (intuit.com)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
