@BobB1958 wrote:
Once re routed to payment screen...after getting into my account it tells me that it can't move to the payment page.
Try signing off the TurboTax online account. Close the TurboTax window on your browser. Clear cache on your web browser - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Sign back onto TurboTax - https://myturbotax.intuit.com/
See if the problem persists.
Also, make sure the billing address on the credit card is the same as the mailing address on the tax return.
If still a problem contact TurboTax support for assistance.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991
Or -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or -
Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
Or -
On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us
