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Get your taxes done using TurboTax
Lots of users have become very confused by the way the software handles the CTC. People are seeing a great big refund in the "refund monitor" when they begin their return because the software is starting them out with the FULL amount of the CTC as soon as they enter their dependents. Later when they enter the amount they already received for the advance payments, the software reconciles the CTC and takes away the advance payments. To users, it appears they just "lost" some of their refund or that they are repaying the CTC, being taxed, etc etc.etc.
Please ignore the refund monitor until ALL of you information has been entered. The refund monitor does not mean anything you can take seriously until all of your data has been entered.