You can talk to customer support if you have the desktop software, but you cannot talk to the "Live" experts. Those experts are only available to help when you have the online "Live" software. Or post your questions here in the user forum for help. You cannot upgrade from desktop to online Live. They are different products.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time daily
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
