The "Live" expert advice is only for users of online TurboTax. You are using the desktop (cd/download) software. You can ask for help from the user forum or from customer support, but not from the "Live" experts.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-get-turbotax-live/00/27305
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
